Feedback form - Katana Ink Services

Feedback

FeedBack & Complaints

Your feedback is important to us

We are committed to support, listen and respond with respect and integrity appreciating the strength of embracing our cultural diversity in our communities while we strive to deliver on our promise.

We value feedback of any sort, whether it is a complaint, a compliment or a suggestion. We encourage people receiving supports and services and or their chosen representatives to provide feedback, please let us know. We take all feedback received very seriously and we are equally committed to resolving issues with respect and as quickly as possible.

This helps us to understand what is working well, what is not working well, and what people need and want from our supports and service’s.

Your Feedback is Valued

What you can expect form us?

At Katana Ink’ Services you can be sure we will:

When we receive your complaint, we will acknowledge receipt of it to you
We will manage complaints fairly and we will strive to reach a positive outcome for you
We will keep you and or the complainant informed during the resolution process as appropriate
What we will do to prevent it from happening again

If for any reason we are unable to resolve your complaint, we will explain why and let you and or your representative know the next steps and potential options.

If you are not happy with our response to your complaint, please tell us and we will take further action to try to make it right.

If you are still not happy with our response you can also make a complaint about us to the NDIS Commission by:

Making a formal complaint to the NDIS Commission by phone on 1800 035 544 or TTY 133 677.

We value your feedback

You can provide your feedback or complaint by completing the below online form

We are here to help

We value your feedback and appreciate you taking the time to inform us on ways that we can improve our services to assist you, your loved ones. We are here to help if you:

Need help to make a complaint, we will support you
Do not wish to make a complaint to Katana Ink’ Services we can help you make a complaint to an external organisation i.e. NDIS Quality and Safeguard Commission, Australian Competition and Consumer Commission (ACCC)
Require a family member, friend or advocate to help you make a complaint